Fragile Item & Shipping Insurance
Fragile Item & Shipping Insurance
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FAQs
Do you ship internationally?
Yes, we ship worldwide! And, for orders over $70 USD, we offer free shipping to anywhere in the world. Please note that international shipping times may vary depending on the destination country, and additional customs fees or taxes may apply. If you have any questions about shipping or delivery, please don't hesitate to contact our customer service team for assistance.
What if my whiskey glass arrives broken or damaged?
We take great care in packaging our products to ensure they arrive safely, but if your whiskey glass arrives broken or damaged, please contact our customer service team within 48 hours of receiving your order with photos. We will be happy to send you a replacement glass or issue a refund.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through Shop pay and Apple Pay.
Do you offer gift wrapping or gift messages?
Yes, we offer free gift wrapping and gift messages for an additional fee.
Are your whiskey glasses dishwasher safe?
We recommend hand-washing your whiskey glasses with mild soap and warm water. While some of our glasses may be dishwasher safe, we cannot guarantee that they will not be damaged or scratched in the dishwasher. Always check the care instructions included with your specific product for the best cleaning method.
Where are your glasses made? Where do you ship from?
All our glasses and decanters are designed in Japan and mouth blown in our factories in Thailand, Taiwan and China. We have warehouses across Asia and which warehouse we ship from will depend on the proximity of your location.